Privacy Policy

This Privacy Policy describes how DoorSnap ("we", "us", or "our") collects, uses, and safeguards information you provide when you use our website or submit a garage door repair request. By using this site, you agree to the practices described below.

1. Information We Collect

When you submit our quote or contact forms, we collect information you voluntarily provide, including:

• Full name
• Phone number
• Email address (optional)
• Service address and ZIP code
• Service details (type of garage door issue, urgency, photos if uploaded)
• Basic technical data such as device type and approximate location

2. How We Use Your Information

We use the information you provide to:

• Respond to your service request and contact you with a quote
• Schedule, dispatch, and follow up on garage door repair appointments
• Send appointment confirmations, estimates, and service-related messages
• Improve the quality of our service and website experience
• Comply with applicable legal obligations

We do not sell or rent your personal information to third parties.

3. SMS & Phone Contact Consent

By submitting your phone number through our forms, you consent to be contacted by phone, SMS, or email at the number and address provided regarding your service request. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message we send. Opting out will not affect our ability to contact you about an active service request by phone or email.

4. Data Retention

We retain lead and customer information only for as long as needed to provide service, fulfill business obligations, resolve disputes, and comply with our legal obligations. You may request deletion of your information at any time by contacting us using the details below.

5. Information Sharing

We may share information with trusted service providers who help us operate our business (e.g., scheduling, email/SMS delivery, hosting). These providers are bound by confidentiality obligations and may not use your information for any other purpose.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your data using industry-standard practices.

7. Your Choices

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You may also opt out of marketing communications.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the "Last updated" date above. Continued use of the site after changes constitutes acceptance.

9. Contact Us

Questions about this Privacy Policy or your information? Contact us:

• Phone: (252) 220-4644
• Service Area: Greenville, NC and surrounding areas